Q: How far is Puerto Vallarta from me?
A: It is a 2 hours direct flight from Los Angeles, 3 hours direct flight from San Francisco, and 6.5 hours direct flight from New York.

 

Q: How many people can the house accomodate?
A: Up to 16 people can live comfortably in Villa Marbella.

 

Q: How far is the house from the beach? From downtown? From the airport?
A: The beach is a ten minute walk down the hill. Downtown is five minutes away by taxi. You can catch a taxi at the bottom of the hill, or call one to the house. The airport is twenty minutes away by taxi.

 

Q: How far in advance should I book Villa Marbella?
A: If you want to stay during high season, from November to April, you should make reservations a few months ahead of time. But don't hesitate to email us with your desired dates. We will do our best to accomodate you.

 

Q: Can I connect to the internet?
Wireless internet access is available free of charge. Please bring your own laptop.

 

Q: Does the house have a phone and a fax?
A: Yes. Local calls are free. Calls to the US are free.

 

Q: What about laundry?
A: There is a washer and dryer set available for your use. The staff will perform basic maid service on the rooms every day. Towels, sheets, and soap are provided for you.

 

Q: Does the house have a TV and DVD player?
A: Yes. The house is equipped with the following electronics:
35" television
DVD player and a small collection of movies
iPod docking station
CD/tape/radio player
VCR player

 

Q: Will the staff cook for us?
A: Yes. You can eat at home if you like. Every morning, tell the cook what you would like to eat. The cook will go shopping for you and cook your meals. You will have to pay for the groceries however.

 

Q: Is the house air conditioned?
A: Each bedroom is air conditioned. The other areas are not air conditioned, but are usually kept cool by the ocean breezes.

 

Q: Can I bring my own food?
A: Sure. But the fridge is only standard size so don't bring too much.

 

Q: Should I rent a car?
A: Most likely not. Taxis are inexpensive and plentiful in Puerto Vallarta. But if you want to rent a car, there is space to park 3 cars behind the kitchen.

 

Q: Who should I contact in case of an emergency?
A: You should contact an English speaking doctor is case of a medical emergency. You should contact your consulate if you lose your passport or tourist card, or for legal problems.

 

Q: Should we tip the staff?
A: If the service was acceptable, then the staff would very much appreciate a tip.

 

Q: What payment options do you accept?
A: We accept traveler's checks, cashier's checks, personal/business checks, Paypal (villamarbella@yahoo.com), and major credit cards.

 

Q: How much deposit do we have to pay?
A: 50% deposit must be paid within 5 days of the reservation. The remaining 50% is paid 2 months before arrival.

 

Q: What is your cancellation policy?
A: All cancellations are subject to a US$100 cancellation fee if the deposit has been received and the rental receipt sent. The deposit is refundable if the cancellation is made 120 days prior to the arrival date. Cancellations made less than 120 days prior to the arrival date are refunded only if the villa is subsequently rented for the cancelled dates.